Below is some of the praise sent to us by our customers. These comments were not part of a post-sale survey, but rather entirely voluntary. We are so proud of this kind of feedback.

February 27, 2010

Dear David,

Thank you for allowing us to service your vehicle! Our mission here at Freeland Chevrolet Superstore is to exceed our customers expectations, persuant to that I would like to ask a few questions:

1. Were you greeted promptly & courteously?
2. Were you kept informed as to the repair progress of your vehicle?
3. Most importantly would you return to us for service/ recommend a friend or family member to service with us?

Someone from our Service Department will be in touch to follow up with you, in addition if you had a warranty related repair you may be receiving a customer satisfaction survey from GM whether by e-mail or in the mail, this is very important to us! If for any reason we failed to meet your expectations please call or e-mail me at kenn@freelandchevy.com.

Thank you again!!

Sincerely,

Ken Nesbitt
Service Manager
Freeland Chevrolet
5333 Hickory Hollow Pkwy
Antioch, TN 37013
615.731.3020

From: David Gonzales
Sent: Sunday, February 28, 2010 8:27 AM
To: Ken Nesbitt
Subject: Re: A Personal Message from Freeland Chevrolet

Ken,

My experience at Freeland was great! When I first arrived Cindy greeted me and quickly directed me to John Murano. He was the gentleman I had set a appointment with. When I walked up to the counter he knew who I was and made the process simple. He notified me of the free oil change and tire rotation and keep me up to speed thought the day on the progress and potential finding they may have found. He said my car would be ready by a certain time and it was. No wait, no worries. My overall experience with your service department was great and I will definitely be coming back. Great people and great service!!!

Thanks,
David Gonzales

Well Guys... We're officially believers! As I'm sure you know, dealing with car dealerships can come with its fair share of skepticism. My wife and I went into Freeland Chevy's used car department because of an ad we saw on line and within an hour, we'd purchased a vehicle from you. Our salesperson Darrell Meyer was friendly, knowledgeable and had nothing but great things to say about Freeland. On the way home, my wife and I simply couldn't believe that we'd bought a vehicle so fast and quite frankly were concerned that we'd made a mistake. That being said, we liked the vehicle and went home happy even though we were a bit stunned.

Over the next few days, we noticed a noise that could have been almost anything and we were concerned that on a high mileage vehicle, this could turn into a major expense. We weren't sure what to do so we emailed/called our salesperson Darrell who told us "Don't worry, we'll take care of it. We stand by what we sell." Of course we wanted to believe that so we did what he asked and brought the vehicle into the dealership where it was put into service and checked out. I have to be honest and say that we kept waiting for some "problem" but the only thing we got was pleasant customer service and the vehicle repaired to our satisfaction.

In this day and age, integrity and good old fashioned customer service seem to be a thing of the past but it certainly appears that Freeland Chevy wants to bring back the good old days! My wife and I are grateful for the positive experience that we had with Freeland and we look forward to sharing it with as many of our friends as we can.

Keep it up guys!

Sincerely,
Roger & Kim LeBlanc

PS - We are new to the Nashville area and this certainly helps remind us why we came here. Thanks!

Dear Ken,

I received your letter in the mail regarding our recent service visit to your store for the 2007 Silverado. In regards to the questions you posed in the email:

1. Yes, my husband was greeted promptly and courteously.
2. Yes, we were kept informed of all repair progress on our truck.
3. Yes, we will be revisiting your facility for further service and would recommend you to others.

On a personal note, I just want to say thank you. I purchased the Silverado from Team Chevrolet in Smyrna, which is now closed, and had a bad experience at another retailer we took the truck to before coming to you. I'm impressed with the fact that you welcomed us in, even though we did not purchase the vehicle from you. The other retailer implied that if we had purchased from them, they would have conducted business differently with us. Not what I wanted to hear. As a GM employee (unfortunately only until the end of November as the Spring Hill plant will close this month), I was embarrassed to know that they may have treated other customers the same way.

I believe that I will begin bringing the truck in for it's routine oil changes, and move my business to your store, along with any other maintenance issues we need.

Once again, thank you for treating us so well, and by the way.....the trucks runs great !!!

Toni W.
Spring Hill, TN

Cindy, John and everyone else that I talked with:

I would like to thank you for the courteous and friendly service that I received today while my car was being serviced. I would gladly recommend your dealership for sales and service to all my friends.

Mike D.
Nashville, TN

I promise to continue being a Freeland customer due to the professionalism and expertise Mr. Huber provided...

...Carol Joscelyn which she provided me with the best customer service.

I would like to Special Thanks Mr. Barry Huber and Carol Joscelyn for showing there Professionalism and Expertise.

Annette M.

Hey Leonard,

I wanted to express our appreciation for your help in purchasing the 95 Chevy Uplander. In all of my 66 years and all of the cars I have purchased, this no doubt was the most pleasant experience we have had. Your straight forwardness and no pressure was what made what is usually a dreaded experience a very pleasant one. Again thank you for your kindness to me and my wife. Looking forward to seeing you when we bring it back for the brake work and the detail.

We Remain,
Yours for Others
James & Toni Gaches

Hi Mr. Freeland,

I purchased a 2008 Impala on 2/13/2009 after seeing your commercials. I went online and submitted and application. This has been the best car buying experience and I hope to do business with you in the future. I want to thank your staff...beginning with the sales staff Leonard Welliver and Darrell Meyer. The staff were professional, caring and really made this experience GREAT for me.

I will definitely refer my co-worker and friends to your dealership. I don't have family here in Nashville or I would refer them too!

I also want to give thanks and praise to your finance person Fabio Rodas, he was wonderful and did not pressuse me, he gave me options and got a good deal for me with my credit woes. I really enjoyed driving my Malibu but the Impala is fantastic. I know I will continue to drive Chevy.

Thank you so much and your Team is the BEST!

Yours Truly,

Carolyn C.

I want you to know how Pleased and Excited I am about my new Aveo. I have told everyone about Freeland and I will certainly be a returning customer when the times comes. Before I came to Freeland I had went down the road to Hickory Hollow Kia it was the WORST experience of my life. They tried everything they could to put me in a car that I could not afford it was like they thought I would be an easy person to trick into any deal. Before I ever went into their dealership I had spoke with them and told them what I could do price and payment wise I was told it wouldn't be a problem. However, when I got there they would not work with me at all. They tried everything from telling me to cut out the cokes I buy at work to finding out I had pets and asking me what would I do if one of them ever had to go to the vet urgently if the price they were offering me was going to break me that bad. I have never been so insulted anywhere in my life. When I left that dealership they
told me they would try to find me something used and give me a call...I never heard from them again.

My Best friend had seen your commercial on TV and told me to give you guys a try I'm so thankful that I did. From the first time I spoke with Lloyd he was Great! I told him what I could do and what I could afford. I came in and when the banks wouldn't work with me you all found a way and were able to put me in a safe reliable car that I absolutely LOVE I couldn't be happier. The time I spent in your dealership I watched all of your sales staff working with people and everyone was wonderful. There were people smiling everywhere and I personally never witnessed anyone being rude or disrespectful to anyone. You all have created a wonderful atmosphere and found a great staff to help people like me not only purchase a car but also get into to a car and not be over our heads. You are all GREAT keep up the Good work.

All my thanks to Everyone, 

Emily S.

P.S. Also, when I had been there for a while that Saturday my 6 year old started to get somewhat tired of waiting and Lloyd offered to give me money to take my son over to Chuckie Cheese for lunch until everything was finished....WHO in today's time does that anymore? You guys are AMAZING!!!!

My car buying experience at Freeland Chevrolet was the best I have ever experienced. The customer experience you guys provided was ideal, the staff was straight forward and honest. I was a little nervous about driving 6 hours to purchase a vehicle but all that quickly went away when I got there. You guys treated me allot better than most dealerships would have and I am grateful for that. This is definitely the easiest way I have ever purchased a car. I could not stop telling my friends and co-workers about Freeland, and they all love the car and so do I. You guys are Number One in my book.

Sincerely,

Omari G.

Dear Mr. Freeland,

I would like to take this opportunity to share with you my experience at your organization. I had read an article about you and your dealership in the Nashville City Paper last year and was impressed with the corporate culture and your approach to the car business. A welcome relief after the shinanigans of the previous dealerships at that location.

I just wanted you to know that overall my experience was a very good one and I will keep you in mind for future purchases and recommend you to my friends, family and coworkers.

You obviously have surrounded yourself with very good people who love what they do. A rare commodity in our society. It was noticed and appreciated. Keep up the good work.

Sincerely,

Gregory C.

Please let Mr. Freeland and Greg know that I am very grateful for the wonderful way you all do business. I was really surprised and pleased to actually meet the owner and find him such a truly warm and sincere person. I am going to tell all who listen, that if they need a car, they should come to Freeeland Chevrolet and auto2auto.com, 'cause if you can sell us a car after all the difficulties we have been through in the past, you are the "go to" people in the business. We will definitely come back for our next auto purchase. May God truly bless and keep you.

Terry C.

I would like to say how much I was surprised at my experience working with Albert to get into a car. I've worked on car lots and I've run a Hertz Car Rental Store in the past that was on a car lot as well. Most salesmen pressure you into buying what ever is going to pay them the most money. I've seen this happen allot. Albert helped me get into the type of car I was looking for and was very curteous and professional as well. I walked onto the lot a little nervous about buying a car because of what I've seen in my years on car lots. It was comfortable and I really appreciate the way I was treated. Let him know that for me.

Thanks

Robbie D.

I want to thank you for the great buying experience. Thank you for being honest and straight forward with everything with me, you don't see that anymore as I noticed on the other dealerships. I truly believe your business practices are the best in the business and I am so glad I gave one more shot to buy a car from you guys because it was WORTH IT! That restored faith in me that there are still professional people with integrity in the intimidating car buying business. I will highly recommend you to anyone who is in the process of buying a car. Freeland Chevy is the one stop place, why even bother to go anywhere else!

Thanks again,

Sara M.

Hello Ben!

The new Camaro is even better than I could’ve imagined! Equally as impressive was my entire experience with Freeland Chevrolet. You have any and all new/used car referrals I can ever send your way. Your business is run the way I run my real estate business, totally client-centric and with integrity. I’m a raving fan of Freeland!

Toni

p.s. Dave is the Best!!

Thank you,

Jeff and Sheryl McCutchen
Fairview, TN

I have been so busy enjoying my car I had to find time to say "THANK YOU" to your great team of employees. …

I can't say enough about Greg Nippert,because he made the finance side seem so seamless. He was professional,reassuring and I must say he had a great sense of humor. He totally put me at ease about buying a car. …

I wish every car buyer could experience what I did when buying a car. I would always come to Freeland for my future car purchases.

Thanks,
SM of Antioch

Also, just a tidbit of information, we averaged 24.9 mpg on our 140 mile trip home.

Thank you,

Martha L.
Almo, KY

We would like to say a special thank to your team for helping us purchase our new Cobalt. Richard Smith was great and made it possible for us to enjoy our new car! Please tell him how much we appreciated all he did for us! Thanks again.

Nancy Townsend L.
Nashville, TN

As you know, I recently had a car accident and the car was totaled. The insurance company said I had only one week to replace the car since it could not be fixed. After calling several local dealers who were nice but didn’t seem that interested, I went online to the new E-Bay Motors page. ... I contacted you by telephone and in just 24 hours you had taken care of every need I came up with. And to top it off, you had free delivery from your lot to my front door in Evansville, Indiana.

It has been a great pleasure to deal with you and your company. …

Sincerely,

Susan T.
Evansville, IN

Thank you for the friendly and expedient way you handled the trading of my company vehicle. I can’t remember a time that the transition went so smoothly and quickly. You are good.

Best to you.

Don W.

We wanted to thank you for all your help in getting our warranty switched over.

You were very helpful and gracious and wanted you to know it was very much appreciated.

Thanks Again,

Daniel Lee & Kristina M.

...Cudos to Cindy and your mechanics.

Richard B.

To: Darrell Meyer                     From: Brenda P.

I would like to thank you so much for the professional, friendly manner in which you conducted yourself during the sale and purchase of our Envoy. It is easy to see why you have so many “X’s” on the board. We were very pleased with the purchase process. I shall now recommend you and Freeland Superstore to all.

Merry Christmas to you and yours!

Brenda P.

 
Danny W.
Lebanon, TN